Today’s podcast is on rapport building in sales. The ability to develop instant rapport and credibility is often the foundation for a successful sale, even in long sales cycle and complex sales situations. You can download todays podcast here: http://www.salesvideopodcast.com/mp3audiopodcast/closingbiggerdotnet012008.mp3 Shane Gibson is a leading sale performance and sales training specialist and co-author of Closing Bigger the Field Guide to Closing Bigger Deals.
I was invited to host a discussion on sales performance on GlobeandMail.com (Canada’s leading National newspaper). Following is an excerpt of the program:
How to boost your sales skills
Globe and Mail Update
May 23, 2008 at 1:19 PM EDT
Success in business means being able to sell. You can have the best product, or service, or staff in the market, but if you can’t convince others to believe in you, or more simply, favour your brand over the others, it will all go for nought. This is true whether your trying to get hired, win a contract, secure financing or close a deal.
It’s for that reason we’ve asked Shane Gibson, a Vancouver-based sales expert and author of Closing Bigger: The field guide to closing bigger deals to provide insights and advice on how to improve your sales skills. Mr. Gibson combines a background in sales, new entrepreneur development and leadership coaching. His clients include CMA Canada, The Ford Motor Company of Canada, UBC’s Sauder Business School, Allied Van lines, and The Toronto Board of Trade.
Mr. Gibson was online earlier to take your questions. Read more
Globeandmail.com’s small business section recently noted that Downtown Partners a leading Canadian advertising agency closed their doors for good after losing their biggest client:
The advertising agency that was once one of the hottest in the country is closing its doors on Feb. 15, a move largely linked to the loss of its prized Labatt Brewing Co. Ltd. business. Downtown Partners, a division of Omnicom Canada, was dealt a fatal blow last November when Labatt decided to streamline its agency roster and hand the coveted Budweiser beer account to its long time agency Grip Ltd. Downtown, which had had the account for six years, wasn’t even given a chance of bidding on the brewer’s other businesses. “The agency is a victim of consequence,” Dan Pawych, creative director and a founding member of Downtown, said yesterday. More at Globeandmail.com
This is something I’ve mentioned in a few podcasts and sales blog entries. Closing Bigger is about the 7 figure deal. Sometimes though we forget the term “deal”. Deals can be finite, and if we base our whole business on one big client, we’re not in business; we’ve got a deal. I have yet to do a full in depth read on what lead up to this event but I’m assuming that big ole Labatt Brewing Company ate up much of Downtown Partners time, energy and resources, and several critical errors were made. One was somehow being totally out of sync with the client, how do you have a business dependent on one major client, and not have the business intelligence and inside connections to see this coming? The next question is who was responsible for hunting down and landing more big clients?
No matter how successful we are (and many of us are guilty of believing our own positive press) we need new fresh leads, and new clients. It’s what keeps us sharp, fine tunes our pitch and lets us know what’s really going on in the marketplace.
Another title for this sales blog entry could have been “Prospect or Die” or perhaps “How to Be Eaten by a Whale”
One of my biggest challenges when sales training people is when their company lacks the leadership and structure to enforce a quota or at least a level of accountability where people, anyone, including sales people are held to their word and the goals they set. Over the years I’ve seen too many individuals on auto-pilot, then they’re shocked when their company goes under, yet they haven’t prospected for new business or looked for new niches in the marketplace for years.
My closing thoughts for this blog are “Closing Big but keep on closing.”
Shane Gibson is a leading sales performance and sales training authority based in Vancouver Canada. His company offers sales training, motivational sales seminars, and consulting through their offices in Canada, South Africa, Kuwait and Saudi Arabia.